Under Construction Page - Contact Form does not submit
Hello,
Since past couple months - the under construction page's contact form does not submit and keeps spinning. I think it is because the ajax request is getting blocked due to redirect on all pages (The response to the Http POST request on submitting the form is the under construction page itself). Can you fix this please?
Since past couple months - the under construction page's contact form does not submit and keeps spinning. I think it is because the ajax request is getting blocked due to redirect on all pages (The response to the Http POST request on submitting the form is the under construction page itself). Can you fix this please?
Thanks!
Comments
did you checked JS's console? If not, please check because we are pretty sure the problem is on server's side.
The issue appears to be related to the theme betheme.
As per our agreement, I have first created a backup of the website's database and stored it in the /home folder on the account:
Code:
After that, it seemed that the Captcha is timing out, while as discussed
the SMTP plugins was configured and working properly. So to test
further, I have temporary activated WordPress default theme
TwentySeventeen and tested the contact form, and the message was
instantly sent, and following response appeared at the bottom of the
page:
Code:
I have reverted the change and set the original theme for the website.
Please, re-check the setup of the Captcha and contact form on the theme,
or eventually reach the developers of the theme and have them check it,
so as to provide possible solution that could be applied in this case.
If there are any changes required from our end, let us know and we will gladly help.
Best Regards
Miroslav Rangelov
Technical Support Team
We are working on it, the dev team will let me know soon and I will post the answer here.
Thanks for your patience and understanding.
thanks