BeTheme + Woocommerce: reset password can not works

BeTheme 17.8 Woocommerce 3.0.4.

The reset password function of my site can not works. Always is show this message: "Password reset is not allowed for this user" (any user, admin, editors, clients; is a translation from italian).

I have disabled all plugins and reactivated one by one. The problem appears activating Woocommerce, so the problem is the integration between BeTheme ad Woocommrce.

Any solution?

Thanks

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