Custom ID disappearing.

VLshipping · July 2017

Hi,

I've added a new section and filled in the custom ID contact. After changes it keeps on disappearing, like it's never saved. Why is this ?

Regards,

Paul

Bryan · July 2017

Hi,
If you add content to the page or other items does it save?
thanks

VLshipping · July 2017

Yes, mostly it does. When I added content to that specific section (contact box and map) it sometimes disappeared as well when I tried to put the custom ID again. "Save changes, update" and jeup, the whole lot in the section was gone.

Bryan · July 2017

please go to your FTP, create php file with phpinfo() function inside and send us link to that file so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
Please send it privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact

VLshipping · July 2017

Ok, I sent you the link just now.

Custom ID disappearing.

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