Cannot update my betheme theme

davidbellsa

Hi There,

We're trying to update our Betheme on our side but we keep getting the error "Update Failed: The package could not be installed."

Could anyone assist us on fixing the issue?

Bryan

Hi,

please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice! If you are chatting with support via email please do not post here.

Thanks

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davidbellsa

Hi There,

There was a previous comment that I saw from you guys that we would have to deregister the theme from our old domain and re-register it on the new domain. The issue is that the old domain doesn't exist anymore. How can we fix this issue?

Bryan

Hi,
All requests concerning license registration must be send thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact
thanks

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