Sections are disappearing!

Sportbrain

Hi there,

I installed the medical-prebuild and made my changes in the muffin builder.

Every now and then sections at the end of the start page are missing.
At first I thought it was my mistake, maybe the sections were deleted by accident. 

But I noticed that they were appearing and disappering by themselves,
when I just saved the page or moved/added some sections.
I also have problems with giving the sections ids and classes, sometimes the fields are just not saved.

We use BeTheme quite often and never noticed this behaviour before.

Is this a bug?

Bryan

Hi,

please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice! If you are chatting with support via email please do not post here.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Sportbrain

I've sent you a message via the contactform including the link to the php-file!
I hope we can find a solution here soon.

Thanks!

Sportbrain

Hi,
did you sent an answer yet? 
I got no mail or message from you. 

...

Bryan

Please check your email again, maybe it is in spam.
We answered you for sure.

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Sportbrain

Hello, we found the mail!
Thank you very much.

Unfortunately the lost sections didn't appear again, but we're able to add some new.