Can't install plugins visual composer, revolutionary slider and layer slider

Tikabarriga

Hello,

I send a support with my concern about can´t install plugins. You recommended to call my hosting providing to increase memory server and do it other configurations. They did it and the problem is still present. The hosting provider recommends have the plugins and upload via FTP. It is possible?, because we made the recommendations send by you. I don´t know what else to do.

Please help us, because this inconvenient is making noise with the client.

Best regards

Juan H

Bryan

Hi,

please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email please do not post here.
2. Attach your license key and the wordpress admin login credentials.

Thanks

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Tikabarriga

Hello, 

I just send a contact form from http://themeforest.net/user/muffingroup#contact, the mail that we used in this case come from "[email protected]". I hope to have any response about this issue.

Best regards

Juan H