Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our Be|theme demo. We don`t offer theme customization.


Before creating a new discussion, please:
1. Check on forum if discussion hasn`t been created before. Use the forum Search on the right.
2. Read carefully the documentation included to package.
3. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
4. You can post on forum only after registration (you need purchase code to register) .


NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.


IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

theme will not save any inputted data

Hi  ,
We are trying to add a mp4 (<10mb) video to the fancy header.
Each time we select the media file and click save , update the page , the inputted data reverts to a blank space.
We have tried this in chrome and edge so we determine that this is not a browser issue.

We have also tried the same for revolution slider , when we try to apply the newly created slider  ,it defaults back to the original. We have also tested to see if already created sliders upload and same problem occurs
This is in Betheme 20.8.



Comments

Sign In or Register to comment.