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Updates don't work

edited January 22 in Updates & Changelog
Hello,
It is impossible for me to update the theme or plugins passing by wordpress which is not practical at all.
The error message seems to indicate that the update folder is empty ...
I have several licenses for your theme and for others it works but I will still check ;-)
The purchase code concerned is: 2906b6be-d6b4-4543-a59g7884

Kind regards,
Aurélie Finot

Comments

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  • edited January 23
    Yes, but it is in French. 
    Its the same message for each plugin and the theme :

    Updating Plugin Visual Composer (3/3)

    Téléchargement de la mise à jour depuis http://api.muffingroup.com/plugins/download.php?code=2906b6be-d6b4-4137elugin=js_composer
    Décompression de la mise à jour…
    Installation de la dernière version…
    La mise à jour de l’extension a échoué.

    Une erreur est survenue lors de la mise à jour de Visual Composer  L’archive n’a pas pu être installée. Ce paquet ne contient aucun fichier.

  • edited January 23

    I just did the test on another website on another host, with another purchase code, and I have the same error message (purchase code : c09c570f-7779e2805) :

    Mise à jour du thème Betheme (1/1)

    Téléchargement de la mise à jour depuis http://api.muffingroup.com/theme/download.php?code=c09c570f-7779-4ad7e9eb8f2805
    Décompression de la mise à jour…
    Installation de la dernière version…
    La mise à jour du thème a échoué.

    Une erreur est survenue lors de la mise à jour de Betheme  L’archive n’a pas pu être installée. Ce paquet ne contient aucun fichier.

  • Please sign in to see answear!
  • edited January 23
    Hi, 
    Sorry, but I don't understand what your asking me to do... 
    I bought 4 licenses for 4 different websites (4 different customers, 4 different domains). So I have 4 purchase codes for 4 independent licenses.
    Why should I deregister them ...? I do not have a new domain, I did not move the website. I have 4 different domains, 1 for each licence.
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