Theme Options is Blank
Hello,
We recently did some optimization for our website, minimized CSS and JS files, and now our BeTheme Options page is blank. I tried restoring the database, parent theme, child theme and plugins folders but this has not resolved the issue.
Are you able to shed some light on what possibly went wrong?
We recently did some optimization for our website, minimized CSS and JS files, and now our BeTheme Options page is blank. I tried restoring the database, parent theme, child theme and plugins folders but this has not resolved the issue.
Are you able to shed some light on what possibly went wrong?
Comments
please disable all unnecessary plugins and do not mimify JS.
Purge your browser cache as well.
thanks
I've tried this but I have no luck. Are we able to post to you our login credentials so you can take a look? We even reverted back to a back up of theme files before we began optimizing.
Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.
Thanks
thanks