Image Gallery Don't Work

geepers

Hello i have the latest version of betheme and the latest of wp.

When i choose Image Gallery, and select the items that i need the component don't charge it.

The field stay empty.

Thank you. Wait yours

Bryan

Hi,
please first disable all plugins and check again.
thanks

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geepers

It's the same... i add image but stay empty...

See the screenshot please...

https://prnt.sc/i5vgso

Thx

Bryan

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

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geepers

i send you the info... however don't work on 3 different servers...

I think there are other issue in the gallery component.

thank you 

ait yours

Bryan

Also make sure that the version of your theme is updated to the newest.
thanks

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geepers

I have 20.8.2... in change log you not fix the gallery shortcode...

If you wanna i send you private email with user access.

Please let me know.

Bryan

You can send it privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

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Bryan

Hi,

we entered your website and edited the 'La Cantina' page. Then we added some images to the gallery items and saved. Everything worked fine and the gallery is present on your page.

thanks

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geepers

ok thank you so much...

I find the issue... it's safari browser that don't work.

Thank you so much and sorry if waste your time