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Betheme theme update - still getting error

Hi There - a while back while attempting to update Betheme in the dashboard, I got this error:

"An error occurred while updating Betheme: The package could not be installed. The package contains no files."

Betheme support suggested that this was because I had the install installed in multiple installations (i.e. a development site and production site). We found the duplicate install and deleted the build however, we are still getting the same error. Do I need to update the theme manually?

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