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Product Pictures don't show up when opened on Social Media

Hi guys,

since I updated Betheme the product pictures don't show up when the page was opened with a social media browser like Instagram or Facebook. When I open the page with Google Chrome for example the product pictures show up. Can anybody help me? Would be great to hear from you.

Best regards,

Kai Steinbeiss.


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  • It says "fb:app_id" when I type in the url of my website. What can I do with that information?
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  • it's about the product pictures of the shop items. You can't see them when you open this link via facebook or instagram when using a phone of course
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  • Let me make this clear. Try this with your phone: go on instagram and search for "kaisteinbeiss" (my personal page). Now click on the link in my bio and scroll down to "Seine Motivation" and "Ihre Motivation". Below each headline will be a box that shows the name of the product and a price tag but what's missing is the image of the product. Now click on the name of the product. You'll come to the product page but there won't be an image either. This is what I need to fix.
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  • I found the solution now. The instagram (social media) browser is different to other browser you can use on your phone. The instagram browser somehow didn't show any product pictures. I already solved the problem and discarded the images cause of changes to the products.
  • The solution was simple: delete the old picture and upload a new one. Then it's working. I've done it already, but somehow, it didn't work before, but now it does now, so everything's fine.
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