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Update failed

Hello dear Team

I just went online last week with our website. Thanks a lot, your theme is great and the forum helped me a lot to create my first webpage ever.
My problem is, that I'm unable to do any updates, neither the plugins, nor the betheme itself. The theme is registered with the code.

https://kesslerauktionen.ch/

Btw: Another problem, when I post the website on facebook, there is a little text with some mistakes in the text. How am I able to delete this? It's not made in the wordpress programm? Does anybody know where that text came from?

Thanks a lot!

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  • The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…

    Updating Theme Betheme (1/1)

    Downloading update from http://api.muffingroup.com/theme/download.php?code=xxxxx.....

    Unpacking the update…

    Installing the latest version…

    Theme update failed.

    An error occurred while updating Betheme: The package could not be installed. The package contains no files.

    Disabling Maintenance mode…

    All updates have been completed.

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  • i checked on it. there is only one domain registered. what can I check next? Should I deregister and directly register again?
  • ok I might know why I have that problem now. I have started to create this website while letting the old one online. I created the website on neu.kesslerauktionen.ch and the host-provider made it to kesslerauktionen.ch when I had finished the website. You can tipe in both adresses, you land on kesslerauktionen.ch
    They didn't told me that this could be a problem with the licence afterwords, but I guess they didn't know that at all.
    When I try to derigister now, I'm not able to do it. It tells me, that I have to delete the whole thing....  Even if I would buy a secound licence, I'm not able to insert the new one. What can I do about this?
    image
    image










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