Prebuilt websites grayed out

glow28 · March 2018

Hi I am trying to upload new theme but prebuilt websites grayed out - I have updated to latest version

Bryan · March 2018

Hi,
is your theme registered? Please also try to disable all plugins.
thanks

glow28 · March 2018

Yes the theme is registered - what plugins do i disable?

This happens every time I update the theme? It takes 48hrs to see/download new content - they are gray in the meantime.

Bryan · March 2018

Like we said, disable all plugins. Only for testing. But we will need to take more advanced steps to solve this:

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

glow28 · March 2018

Ok My PHP limit is 30 and hostgator say they can't increase it more - what else can i do?

glow28 · March 2018

Is it because I need to update layer slider? if so it's saying update bundle not available.

Bryan · March 2018

Please send the link to the phpinfo file.
thanks

Prebuilt websites grayed out

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