How do I fix my testimonials?

repolaterstr1

Looks like this:

Should look like this:

Thanks in advance, 

Bryan

Hi,
sorry but we do not understand. It is like you pasted wpbakery shortcodes into the testimonials?
This is controlled by the muffin builder and you cannot have VC items in it.
thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

repolaterstr1

Hi there, 

The site was updated, it was using php 5, and now is using php 7. I bought a theme because the previous designer used one of your themes. When I installed the new version a lot of stuff broke, that was one of them. 

The VC code is what happened to the testimonials, what I would like to do and get them to look like the image above. I have tried using the testimonials options from theme theme, but nothing seems to get me close to that scrolling testimonials looking thing.

Can you please advise?

Bryan

Okay, first go to your wordpress dashboard and check the testimonials, edit them and look if there are any shortcodes inserted there, which there should be not, and remove them.
http://prntscr.com/j8wisw
Then go to the muffin builder and insert the testimonials item.
thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

repolaterstr1

Hi there, 

Thanks for the feedback, I really appreciate it. I have checked all the testimonials, they don't have any short-codes. 

Here's a picture.

I have setup the new testimonials as follows:

But I still don't see it on the front page.

You can see that testimonials is on the HP but not showing:

As far as I can see I have selected the right categories, etc, but its not showing. I must be missing something. 

Bryan

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

repolaterstr1

Thank you, much appreciated. 

I am hosting it locally on my MAC while doing the updates. Here is the link:

http://dfc455c7.ngrok.io/

Bryan

We get this message:

Tunnel dfc455c7.ngrok.io not found

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

repolaterstr1

I had to close because of too many incoming connections, will add it again. 

http://d1480bd3.ngrok.io/

Bryan

Now we get this:
http://prntscr.com/j9ipar
thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

repolaterstr1

Sorry, been trying to use Flywheel local hosting, but it does not really work. 

I had to organise hosting and got the site up. 

Here is the updated site:

http://146.66.97.132/~fakenotr/

Bryan

Sorry to inform you but the login nd password you provided does not work .
Please re-send it again after you check it is working.
thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

repolaterstr1

Apologies, I have resent. 

Bryan

We looked but there is nothing unusual in the theme, please update the theme to the newest version first, it may overwrite some corrupted files.
thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

repolaterstr1

Hi there,

I tried updating, and found some issues, resolved now. Still nothing in terms of getting the testimonials to work. I rechecked everythign for good measure. 

Bryan

Check your custom JS.
cheers

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

repolaterstr1

I just wanted to say a big thank you, I found the JS that was causing this issue. I really appreciated your input and help on this.