An error occurred while updating Betheme: The package could not be installed. The package contains n

repolaterstr1

What does this error mean, and how should I fix it?

https://prnt.sc/jju6vt

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Theme Betheme (1/1)

Downloading update from http://api.muffingroup.com/theme/download.php?code=66ded71e-6e1f-4a38-9c17-9cafd17d9c74…
Unpacking the update…
Installing the latest version…
Theme update failed.

An error occurred while updating Betheme: The package could not be installed. The package contains no files.

Disabling Maintenance mode…

All updates have been completed.

Return to Themes page | Return to WordPress Updates page

repolaterstr1

Please note that I had a development site:

http://146.66.97.132/~fakenotr/

But have transferred the site to the live domain

https://www.thethaconnect.co.za/

I have deregistered the Theme on the old fake domain.

Thanks.

Bryan

Hey,
this message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

repolaterstr1

Hi there, 

Thanks but that does not work. It spits out a prompt saying: "{"error":"No registered licenses for this purchase code and username"}"

I used my themeforest username

I used the Item Purchase Code which I got from my themeforest account in the theme license note.

I know my username is correct, and I know item purchase code is correct, since I am copying it. Is the tool working now? Or am I missing something?

Thanks in advance, 

repolaterstr1

Actually looks like it is registered fine, according to this page:

https://prnt.sc/jjx202

repolaterstr1

My latest and only domain should be https://www.thethaconnect.co.za/

Bryan

So the theme is registered from what we can see in the screenshot.
Try to deregister and register it one more, then use the license tool and check if that domain is registered for this key.
thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

repolaterstr1

That worked, thank you. I had to deregister again and the rerigerster for a second time, that seemed to work.