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Revolution Slider Update

Hi,

I tried to update Rev Slider and stop working. I got this message


Unpacking the update…

Installing the latest version…

The package could not be installed. The package contains no files.

Plugin update failed.

From what I read here the problem could be with the license key. I didn't use it for any other website but Bluehost set me a temporary domain the first 2 days, can that be the reason?

Anyway, I have did some work I don't want to lose and it's not clear to me what happens with my website if I deregister it. What should I do to have Rev Slider working again and not losing my content?

Thanks

Lorena

Comments

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  • Thanks, and sorry if I am being very basic with this question but I don't want to take any risk here.

    I used the tool and the license is indeed linked to a temporary domain Bluehost set up, and not the one I have righ now.

    What would be the right course of action, deregister that license key and register it again from the wordpress dashboard? Do I need to download all the files to have a backup? Is there any chance of losing content?

    Many thanks again

    Lorena
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  • Thanks Bryan. But it's the same website. For some reason at the begining Bluehost set a temporary domain up (box5518.temp.domains/~humancc4) but now the right one it's working. But the license got linked with the temporary, which do not exist now.

    So, do I have to go the dashboard, deregister the theme and then coy the license in the same field?

    Apologies for all my questions but this is really confusing for me.

    Have a good day.

    Lorena
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