Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our Be|theme demo. We don`t offer theme customization.


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Deregistering theme

Hi,

I have a site that appears to be registered with a purchase code that is associated with another domain. I'm trying to deregister the theme so I can reregister with the correct purchase code. Please advise.

Comments

  • Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page:
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  • Hi,

    This won't work unfortunately. The purchase code is associated with a domain on that tool. If I try to deregister, it insists on deleting the theme from that site, which will break that site. I've no idea how the second site got registered on the same purchase key, as I didn't think this was possible. I have a purchase code for all 5 sites I'm running BeTheme on.
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  • Your tools won't let me do this.

    Current status: 
    site A. Deregistered from betheme dashboard, but still shows as registered on http://api.muffingroup.com/licenses/ and can't deregister there.

    "Your site still uses BeTheme. Please delete all theme files before deregistration. Please remember to delete all theme files before deregistration"

    Site B - the one somehow using site A's key rather than it's own key. Was never listed on http://api.muffingroup.com/licenses/
    Can't deregister on betheme dashboard
    "Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page:"
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  • Hi. 

    Site A IS deregistered on betheme dashboard since yesterday, but still shows on api.muffingroup.com/licenses

    I am unable to deregister site B via betheme dashboard. The error returned is 
    "Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page:
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