Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our Be|theme demo. We don`t offer theme customization.


Before creating a new discussion, please:
1. Check on forum if discussion hasn`t been created before. Use the forum Search on the right.
2. Read carefully the documentation included to package.
3. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
4. You can post on forum only after registration (you need purchase code to register) .


NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.


IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

Had to wipe the website and start over

Hi,
I had a major glitch with my website and had to create a new database and delete WP & the theme and then reupload Wordpress and reupload BeTheme.  Now it is telling me "Purchase code already used. Please deregister purchase code and remove theme folder on: 192.185.199.45".  It is not another website, it is the SAME website on the same server/IP.  I can send you my Purchase Code, but I need to make this happen now.  I had no idea that when I wiped the server that the theme would be a problem.  Please let me know what I can do.  I ALWAYS buy a new theme for each website I design and never "reinstall!"

Thanks,
Janell

Comments

  • Please sign in to see answear!
  • edited June 14
    Nevermind, I redid the link above after it told replied "Purchase code already used. Please deregister purchase code and remove theme folder on: 192.185.199.45".  So I just tried it again and it DID allow me to deregister and I just successfully reregistered it on the site.

    Thanks,
    Janell
Sign In or Register to comment.