Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our Be|theme demo. We don`t offer theme customization.


Before creating a new discussion, please:
1. Check on forum if discussion hasn`t been created before. Use the forum Search on the right.
2. Read carefully the documentation included to package.
3. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
4. You can post on forum only after registration (you need purchase code to register) .


NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.


IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

Installation Error / Deregistering and Reregistering

Dearest MuffinGroup,

I've installed BeTheme on a subdomain of a multisite installation. I have deregistered and reregistered the purchase code multiple times both from the wordpress install itself and using your api. I've even remove and reinstalled the theme each time as well.

The problem I'm getting is that after registering the theme and going to bundled plugins, I can't install Slider Revolution. It just says:

"Downloading installation package from...
 
Unpacking the package…

Installing the plugin…

The package could not be installed. The plugin contains no files.

Plugin installation failed."

After doing some searching, your usual response is "The error 'The package could not be installed. The package contains no files.' means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one." but as I've outlined above, I have deregistered and reregistered the theme many times to no avail. Your api even correctly lists my purchase code as being registered to the correct second-level and top level domain (but not subdomain). 

Please advise!

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