Wrong xml file format

muhtajin · July 2015

I got this message when I go to Revolution Slider section in my dashboard:

#0 /home/.../wp-content/plugins/revslider/inc_php/framework/settings.class.php(682): UniteFunctionsRev::throwError('Wrong xml file ...')
#1 /home/.../wp-content/plugins/revslider/settings/slider_settings.php(123): UniteSettingsRev->loadXMLFile('/home/...')
#2 /home/.../wp-content/plugins/revslider/inc_php/framework/base_admin.class.php(348): require('/home/...')
#3 /home/.../wp-content/plugins/revslider/revslider_admin.php(359): UniteBaseAdminClassRev::requireSettings('slider_settings')
#4 [internal function]: RevSliderAdmin->adminPages('')
#5 /home/.../wp-includes/plugin.php(496): call_user_func_array(Array, Array)
#6 /home/.../wp-admin/admin.php(226): do_action('toplevel_page_r...')
#7 {main}

Albert · July 2015

Hi,

please update slider files via FTP because this looks like something wrong happened with your files during the installation.

Thanks!

muhtajin · July 2015

can you tell me more detail on how to do that?

just uploading revslider.zip or what...

muhtajin · July 2015

reuploading slider files is not work... any idea?

Albert · July 2015

More details about revolution slider update you can read on http://forum.muffingroup.com/betheme/discussion/5/how-to-update-revolution-slider

muhtajin · July 2015

It was not work...

the error message is still exist...

Please, I need rev slider work because I want to set the size of slider. Since slider setting is not working, I can not edit "hosting" type demo slider.

Albert · July 2015

If re-installing did not helped, you should contact with server admin because problem is between slider and server. In this case, it's not theme issue.

muhtajin · July 2015

I have contacted server admin, He said that there's nothing wrong with server and suggested me to contact plugin developer.

I follow that suggestion, but themepunch.ticksy.com said that my purchase code doesn't seem to be valid.

Albert · July 2015

Themepunch are completely right because for bundled plugins, we do not provide purchase codes. You got purchase code for theme because this is what you bought. This is how it works on this marketplace. So if you want to talk with Themepunch, you must buy plugin from them. However we can't agree with your server admin. They are wrong and Themepunch will tell you the same. If you don't believe, you can switch to default theme and you see that it's not theme issue at all.

muhtajin · July 2015

I am using GoDaddy, have you ever hear same issue like this before?

do you have any clue about what's wrong with setting or anything that server admin should look it forward?

muhtajin · July 2015

Please, tell me the exact error indicating there is a problem in the hosting. I will let this known by server admin so we can solve it.

Albert · July 2015

We are not author of this plugin so we don't know what the problem exactly is. But we heard that ThemePunch are planning to update to 5.0 version where they changed something so import may with different types of hostings. But what they exactly did and when new version will arrive? We have no idea.

muhtajin · July 2015

Without any idea about what's wrong with hosting, the server admin can't do anything...

You guys from muffingroup can't do anything because you are not plugin author...

I can't contact rev slider guy directly because the plugin comes with theme...

So, do you have any idea to solve my problem?

Albert · July 2015

Yes, we got the only one idea - you must wait for a new plugin's version or you can buy plugin separately and ask them. But they will probably tell you the same that you must wait for a new version.

Wrong xml file format

Comments