Fonts and colors not loading properly??

dankreider

My site was working properly this morning: http://gracemusicgroup.org/

I just checked it, and none of the fonts are loading - or the button colors, or the link colors, or the background colors...

I didn't change anything!!! Help!!

Thanks,

Dan

dankreider

I tried installing the latest theme update but that didn't help.

crowesnestcreative

I'm having the same problem. Please help, BeTheme. I've determined that the style-colors.php file is not connected. I too changed nothing. I haven't touched the site in 5 days, and I'm the only admin.

trustedpartner

Same issue for me,Waiting for support answer.

Albert

Hi,

the problem is related with style.php and style-colors.php files. Looks like something wrong is or with the file or server is unable to open dynamic css (css files with php extension). When you open http://gracemusicgroup.org/wp-content/themes/betheme/style.php?ver=9.5 for example, there is completely no result. Looks like this file is for your servers visible as text/html, not as css. We have 2 solutions for that problem but if none of them won't help, then you must contact with your server admin.

http://forum.muffingroup.com/betheme/discussion/3081/problem-with-style-php-and-style-colors-php-file

http://forum.muffingroup.com/betheme/discussion/7767/failing-to-load-all-theme-style-php-files-internal-server-error-folder-permissions-chmod

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

dankreider

I contacted Hostgator who is hosting the site, but they said I needed to contact the developer and they couldn't help me... Neither of the two links you posted seemed to help

Not sure what I should do at this point.

dankreider

Style.php is set to 644, and the .htaccess coding attempted to use cause a 403 error.

samchoksi

Hmm I'm still having issues with this also, Siteground, my hosting said it was a theme issue as many people are having this same problem during the same time period. Have you been able to find a working solution?

ceccuz

same issue here, this is the website http://www.belassi-group.com/

yesterday everything was fine, today all broken.

i'm trying with file permission and htaccess, atm no luck.

ceccuz

solved disabling a few plugin that could potentially manage the cache

Albert

@dankreider, @samchoksi This problem is not related with theme and we are 100% sure about that. You say that many people having this problem during the same period? Sorry but we don't agree. Few people vs over 17000 of the rest for whom everything works fine. Also as you see, @ceccuz already sorted it out and it was because of the plugins.

You should tell your admin that something like Dynamic CSS exist and if they want, they can read more about this on https://en.wikipedia.org/wiki/Dynamic_Cascading_Style_Sheets

We recommend to follow the topics we gave you above because this helped a lot of users so far. This only won't help if it's permanently blocked on server side.

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

dankreider

It is Jetpack. When I disable it, my site returns to normal.

But this isn't ideal... I need Jetpack for stats and other stuff.

What should I do?

Albert

@dankreider We do not use this horrible plugin because it's completely useless for us. This plugin got so many additional things that it is sometimes nearly impossible to create own solutions. We are checking this already and we'll see if there is anything what we can do in this case. But definitely they did something what is destroying dynamic css's. Like you see, they don't care dynamic css which is used by milions as their plugin is the most important and in their opinion there is no need to care about other.

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

dankreider

Ok, thanks for letting me know. This is kind of off-topic, but what plugin do you recommend for site stats?

dpierson

Same problem as others. Disabling Jetpack was the fix for now.

I use Google Analytics for stats. It's still working fine with no issues.

Albert

@dankreider We also recommend Google Analytics. Best stats for free. We know that it's from Google and it's not good when they know everything but anyway without that they know everything about the internet

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Tinab4

I have been going through these threads regarding fonts not displaying correctly for 3 hours trying different solutions and it was jetpack all along - deactivated it and fonts working perfectly ... I suggest making this a sticky thread under 'fonts' category to save others hours of useless searching.

Thank you @dankreider

SebMcC

Tianb4,

Thank you! 
I was having the same problem. 
Deactivated Jetpack and Fonts, Colors and Menu drop down went back to normal.

Thanks again.

davidwj

I was having the same issue. I didn't know Jetpack would cause such a problem! Thanks

Albert

Latest theme version (9.6) works fine with recent Jetpack 3.7 version. Because we care our customers, we sorted it before Jetpack's plugin author will be able to sort it on plugin's side.

Learn more: Video Tutorials | How To | FAQ Vote on what comes next