I can not activate the theme. Does not recognize domain with and without www

Hi. I bought the theme betheme, but trying to activate the theme shows the error that has already been activated for my site. (www.mydomain.com)
But the site does not have the "www" and when trying to activate it says that it is already active in a domain.
I do not understand the error, because the two domains are the same. No difference with www and without them.
What I do?

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