Layer Slider and Visual Composer: The package could not be installed. The plugin contains no files.
Hi guys,
we have a problem: we tried to update Layer Slider and Visual Composer using BeTheme > Install Plugins (https://www.screencast.com/t/UNC50Nio).
After clicking on Install, we have these errors:
Visual Composer: https://www.screencast.com/t/M8d8qfdNM
Layer Slider: https://www.screencast.com/t/afcXMgzJW
So now we don't have anymore these 2 plugins.
Please help us!
Thanks
we have a problem: we tried to update Layer Slider and Visual Composer using BeTheme > Install Plugins (https://www.screencast.com/t/UNC50Nio).
After clicking on Install, we have these errors:
Visual Composer: https://www.screencast.com/t/M8d8qfdNM
Layer Slider: https://www.screencast.com/t/afcXMgzJW
So now we don't have anymore these 2 plugins.
Please help us!
Thanks
Comments
The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Theme Betheme (1/1)
Downloading update from http://api.muffingroup.com/theme/download.php?code=32967fa1-6fd9-42b6-85c1-ed7a9fa6004a…
Unpacking the update…
Installing the latest version…
Theme update failed.
An error occurred while updating Betheme: The package could not be installed. The package contains no files.
Disabling Maintenance mode…
All updates have been completed.
This error "The package could not be installed. The package contains no files." means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one. If this is not possible, then please send a request
thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact
Notice!
Please attach your license key in the message.
thanks
we used your theme in only one website and we didn't try to deregister something before to update plugins.
We tried to deregister it after these problems, but we have this error:
Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page.
We continue to not understand what happen.
Notice!
Please attach your license key in the message.
thanks