Registration limit exceeded.

Hi,
I'm using BeTheme on my site sirbegovic.com and other admin of wordpress has accidentaly deactivated licence of theme in wordpress...I couldn't reactivate theme cause something saying: "Registration limit exceeded. Please contact us using contact form on our Themeforest profile page:
https://themeforest.net/user/muffingroup" ...my support has expired and I've purchased support until jan 2019 just to ask why I can't reactivate theme with same number that it was before? (10 days ago)...
Can you help me with this?
Thank you

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