Chinese characters instead of icons

Hello. I have a new corporate website that uses the Be theme version 15.1. The icons look good on my laptop with 3 different browsers (IE11, Mozilla, and Chrome). On a second laptop, they also look good using Safari. However, my government client see's Chinese characters instead of icons. In some cases, neither icons nor Chinese characters appear.

Here are two pages from the website that display Chinese characters:


Please let me know what else I can provide to help resolve this as quickly as possible. I have seen other posts with a similar issue but I understand that each situation is different so I have created this new post.

Thanks!

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