Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our Be|theme demo. We don`t offer theme customization.


Before creating a new discussion, please:
1. Check on forum if discussion hasn`t been created before. Use the forum Search on the right.
2. Read carefully the documentation included to package.
3. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
4. You can post on forum only after registration (you need purchase code to register) .


NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.


IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

searching by order # in dashboard doesn't work for random order #s

I've been wrestling with this issue for a while now and didn't think to activate another theme to see if Be theme was causing this. The issue: every now and then I can't search an order by order #. Instead I need to use a last name (for instance) - then the order shows up in woocommerce > orders. I thought this had to be a plugin conflict but I deactivated every plugin except woocommerce and was still having the same issue. Only after activating another theme (twenty seventeen) was I able to search by this order #. Has anyone experienced this issue? Any fixes?

Comments

  • Please sign in to see answear!
  • Thanks Bryan - I'm referring to Dashboard > woocommerce > orders. I'm attaching 2 screen shots. In both I'm searching the same order#. The screenshot with the order listed is the staging server. The order did not turn up on the staging server until I deactivated betheme. First, I activated my betheme parent theme - no luck, then I activated twenty seventeen and the search for the order # was successful. I made the theme switch after I'd already deactivated all plugins and the order # search still rendered no results. The other attachment is from the production site which is running the latest version of be theme. Both staging and production are running the latest version of betheme. imageimage



  • Please sign in to see answear!
  • I sent two links -please ignore the first one. This is the correct dashboard: https://maxmarine.staging.wpengine.com/wp-admin/. After you login, search for order #70964. The order will show up in the order list. Then, activate Betheme and search for the same order number. It won't show up.
Sign In or Register to comment.