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Can't update my theme

Hello, 
I tried to contact your customer service about an issue (the maps is not working even tho I already insert the API). 

They told me probably I had to update my theme, I already tried to using your tool, but nothing seems to work.
The message says "Can't install the package. The package is empty."

Can you please offer me a solution to this? If I push "deregister" in the BeTheme dashboard nothing happens either.

Thank you.
Davide

Comments

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  • Hi Pablo, nope it's not used on more than one domain.

    According to what I see on your tool that the theme is registered on the wrong domain, but I can't change that through your tool, and if I follow your instruction and I click "unregister" in the BeTheme dashboard on WP nothing is happening at all, seems impossible to unregister following your procedure.

    Can you please help me out? This thing is taking way to many time
    thanks
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