Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our Be|theme demo. We don`t offer theme customization.


Before creating a new discussion, please:
1. Check on forum if discussion hasn`t been created before. Use the forum Search on the right.
2. Read carefully the documentation included to package.
3. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
4. You can post on forum only after registration (you need purchase code to register) .


NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.


IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

Video Background on Section won't Play on Mobile Devices

Hi support team!

I'm running into an issue where I'm trying to have a video background set up for a section.

I have an .mp4 and .ogv set up for the section background, but nothing plays on mobile devices or tablets. I have a background image set as well, but if I remove it the background is completely blank. We have tested it on 2 mobile phones (Android) and 1 Apple tablet. It works fine on our 2 desktops, so no issues there.

This can be seen here in the very first section of the page: https://corewellnesspdx.com/

Thanks in advance for your help! 

Comments

Sign In or Register to comment.