Can't Update

dacevedoVE

When I try to update the template it says the package doen't contain any files (can't copy the exact phrase since is in Spanish).

Also tried to update the Revolution Slider and it also failed. Now I have a broken site because I can't re-activate the revolution slider.

dacevedoVE

https://ibb.co/f085ghF

Here is a Screen shot

leahtn

I have the same issue!

Pablo

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

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