BETheme

sydneywriter

Hi, I'm trying to help a client. Have purchased Betheme in their name and can not get into support forum on their behalf. it keeps saying username is invalid. i am having major issues with the site. it is relationshipdoctor.com.au. It is not accepting updates on pages. Occasional on gets through. I really need to talk to someone about this. 

I'm recommending this theme all the time and have 2 new sites I'm doing using Betheme. Hope you can help with this. 

Sharon

Pablo

Hello,

About invalid username, please send this information privately thru the contact form which is on
the right side at http://themeforest.net/user/muffingroup#contact

About the problem, please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

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