I am experiencing a recurring issue with my BeTheme license on my website.

Approximately every 2–3 weeks, the theme prompts me to activate the license again, even though I have already entered a valid license key. After reactivating, everything works correctly, but the issue keeps repeating.

This has been happening consistently for about 2-3 months, during this period is that I upgraded my hosting plan

Why the license keeps getting deactivated and what to do?

website: solariimuntenia.ro

Thank you

Florin

attualmente sul mio sito è installata una versione datata del tema (versione 26.3.4.1) che presenta alcune vulnerabilità, quindi ho la necessità di aggiornarla.

Ho provato a eseguire l’aggiornamento tramite la procedura standard, ma compare un errore (allego screenshot per riferimento).

Per questo motivo ho acquistato una nuova licenza con l’intenzione di reinstallare il tema nella versione più recente, ma anche questa operazione non va a buon fine.

Potreste indicarmi come procedere correttamente per aggiornare il tema?

Grazie in anticipo per il supporto.

Hello, I bought your template, and it's just awesome!

The thing is, while I was editing the template options, for some reason the site took on a strange shape (attaching a picture), and no button clicked, and when I log in through another browser, the site is normal but I get the message "Wonderful things are waiting on the horizon

Something is brewing! We're working on our store, and it will be launched soon!"

And I didn't edit anything related to the design! I just messed around with the translation of the words and stuff like that... What did I do wrong?

Thanks.

I’m working with BeTheme and using BeBuilder / Elementor, and I’d like to know if there’s a way to connect them with Cloud Code (or a similar automation tool) to automatically generate pages based on predefined templates.

My goal is to automate the creation of multiple pages by pulling data from an external source and letting the page builder generate the layout.

Does anyone know if BeBuilder or Elementor supports this type of integration, or if there are recommended tools, APIs, or workflows to achieve it?

Thanks in advance!

Giacomo

I dont use child theme i didnt change theme-shortcodes.php file

prior to update everything was great

Please advise

Errors:

Warning: Undefined array key "file" in /web/htdocs/www.xtaticwines.com/home/wp-content/themes/betheme/functions/theme-shortcodes.php on line 5268

Warning: Trying to access array offset on value of type null in /web/htdocs/www.xtaticwines.com/home/wp-content/themes/betheme/functions/theme-shortcodes.php on line 5268

Warning: Undefined array key "file" in /web/htdocs/www.xtaticwines.com/home/wp-content/themes/betheme/functions/theme-shortcodes.php on line 5278

Warning: Trying to access array offset on value of type null in /web/htdocs/www.xtaticwines.com/home/wp-content/themes/betheme/functions/theme-shortcodes.php on line 5278

Upload error: Unknown error

Is there something that could be done to allow two domains to have the same licensing?

I've tried unlicensing the production site so I can license staging, but I can't remove it without removing the theme completely from the production site. That really defeats the point of a staging site.

We are working on a website and everything looks great but we have a problem when navigating from iPhone (Safari and also Chrome and Duck-Duck-Go)

How this part is viewed on iPhone: background light, image darkened

The Adevit image has grey background while the actual background is white

(Actual image shown on iPhone: greyed picture, white background)

This is how it should be seen, and this is how it is shown in Bebuilder showing responsive-mobile

(Provided content in website: Image has white background, webpage has light-grey background)

There are two issues:

1. Image inversion (image should be white and not greyed)
2. Background inversion: it should be light grey and not white

Website url:

https://u7o.3f9.myftpupload.com/

Please advise, thanks!

I'm having the following problems with the latest version of BeTheme.

1. It rejects the Contact 7 plugin, causing the site to crash intermittently upon loading and displaying the following error:

2. When changing and saving options from Theme Options, it generates the error:

“Not Acceptable. An appropriate representation of the requested resource could not be found on this server.”

This is a conflict with the ModSecurity feature in cPanel; it's as if it's generating a dangerous or malicious script for the server.

IMPORTANT DETAIL: I have two sites with the same tools on the same server. One uses version 27.5 and has no problems whatsoever, while the one I mentioned above is the newer version of BeTheme.

Is anyone else experiencing this problem?

I would appreciate any help from Muffingroup support.

I started to support a website which ran Betheme 15.x and I purchase a license and updated to 28x.

Header and many pages look awful after the upgrade.

Is there any easy to fix the website ?

Thanks

We have a bilingual website that we need to update. The current version in use is 20.9.8.3. However, the registered license belongs to a former developer with whom we no longer have contact.

We have tried several times to remove the existing registration so that we could then insert our new license and proceed with the automatic theme update. However, the registration is not removed, and no changes are reflected in the license settings.

We considered performing a manual update, but we do not have a child theme and are concerned about overwriting previous customizations.

Could you please assist us with this matter?

Our testing environment is hosted on the following domain: https://comexim.com.br/up/

after the license was registered on the development site, after the development site change the url, how to re-register the new site url with the existing license?

With the new update there should be removed all theme files to deregister theme, but this will make website fall down?

However for the first time, the latest version of Betheme has crashed one of the website I manage, causing a critical error everytime I try to re-activate.

The website is running Wordpress 6.9, however same issue occurred with Wordpress 6.8.4

PHP 8.2 active. All plugins are up to date.

The only way I have been able to retrieve the website & wp-admin access after activating Betheme, is to completely delete theme files via File Manager.

I have checked with host; and other than Betheme, all appears fine from there side. I have also tried deactivating major plugins such as Woocommerce (+extensions), but this made no difference.

I have reinstalled Betheme 28.2.1 files via File Manager. But have left Wordpress theme "Twenty Twenty-Four" active for now until this situation can be resolved.

we are experiencing issues on a website built with BeTheme and would appreciate your assistance so we can safely keep the theme updated without breaking functionality.

Website: https://gaudeo-fit.com

Theme: BeTheme

Issue evidence: visible in the attached video recording and photo (on the right side)

1. Mega Menu – delayed loading

Elements inside the Mega Menu do not load instantly. Each mega menu requires approximately 1 second to fully render, which is noticeable on every hover/open action. This happens consistently across all mega menus and negatively impacts UX.

We would like to understand:

• Why mega menu elements are loaded with a delay
• Whether this is related to lazy loading or a recent BeTheme change
• How this can be optimized or disabled so mega menu content loads instantly

2. Custom JS stopped working after the latest update

After the latest BeTheme update, custom JavaScript code stopped working correctly.

Specifically:

• We implemented custom JS to open a popup / quick view on mobile devices
• The button click event no longer triggers the popup
• The same logic worked correctly before the update
• No JS errors were present prior to updating

We would appreciate guidance on:

• Changes in BeTheme JS handling or event bindings
• Recommended way to hook custom JS so it remains compatible with future updates
• Wheher certain BeTheme scripts now override or block custom click handlers

Goal

Our goal is to keep BeTheme fully up to date without introducing regressions, especially related to:

• Mega Menu performance
• Custom JS integrations

Please let us know what additional information you need (WP admin access, console logs, code snippets). We will gladly provide it.

Thank you in advance for your support.

Kind regards,

I have two concerns:

I would like to use a variable font on my website. This has many advantages for me, since I can customize every aspect of such a typeface myself.

Is it planned that BeTheme will support this in the future?

Furthermore, it is currently the case in BeTheme that in the font options, Fonts – Style & Size, I can only enter values in pixels.

For example, I need values in “em” or percent.

It would be great if this could be possible in the future.

Kind regards,

Steffen

This way, it would be available when creating a template, just like the existing dynamic data such as {title}, {content}, and {permalink}.

Thank you a lot!

Im trying to update the BeTheme of a friend of mine , originally the website was created by someone else and they didn't share the license with my friend , now i buyed another license for him.

On the wordpress site he still has the old license and is marked as "Theme is registered" but when i try to update from the Dashboard , i get error:

An error occurred while updating Betheme: The package could not be installed. The package contains no files.

As i read on the forums this might be a problem with license identification and i must re activate the license or manually updating the theme by re-uploading it to wordpress.

i didn't upload it yet , first i tried the check license button , i insert my Purchase code and envato username but i get error: The purchase code has not been used to register Betheme or the username does not match the purchase code.

What i need is a procedure on how to update the theme to the latest version and set the new license that i bought , without breaking anything or having too much of a downtime.

I do not want to recover the old license , i want to use the new one that i bought

The current installed version is: 21.7.8.1

In System Status everything is in green

the domain name is: everart.ro

Thank you in advance

I am considering updating my website to WordPress 6.9 and I need to confirm the official compatibility status of BeTheme with this version.

My current environment:

• BeTheme version 28.1.12
• WordPress 6.8.3
• PHP 8.4

Before updating the live site, could you please confirm:

1. Whether BeTheme 28.1.12 is fully compatible with WordPress 6.9,
2. If there are any known issues or limitations,
3. And whether you recommend updating BeTheme before or after updating WordPress.

I would also appreciate knowing if there is an upcoming theme update specifically aimed at ensuring compatibilitywith WordPress 6.9.

Thanks.

Right now in panel I have installed WP-Bakery Version: 8.6.1 but when I enter to plug-in about page there is 8.7, and BeTheme panel don't show any updates.

I get this error message when trying to update WP, does this have anything to do with the theme? Can you help understand how to fix this? Thank you!

I have a site in development mode ("dev.") using Betheme 28.1. I'm on a Mac, and my default browser is Safari. This is to promote a book I'm self-publishing. My issue concerns a page with PDF images of book excerpts. Each image uses a zoom box.

Details...

• Everything views exactly like it should in Safari (this is when I'm in BeBuilder, and when I click "View page" in BeBuilder).

• However, when I open the same page in Firefox (still in BeBuilder), the images don't appear. But... the page formatting and all text displays exactly as it does in Safari.

• Only this one page is affected and only the page's image. Images display as they should in Firefox everywhere else on the site.

• Is this because I'm working with a "non-live" site in development mode?

I can send you a link. But since I have no issues other than these specific images, I thought I'd ask first.

Thanks!

I run two sites with Betheme version 28.1.11.

I wanted to update some theme options. The error:

Bad Request

Your browser sent a request that this server could not understand.

• I tried to clear browsing data, cache and cookies
• I deactivate all plugins

Can you help me?

Best regards,

Sabrina

Im taking care of an old website that needs to be updated to the newest Betheme.

Here is the betheme 13.1, and i need to reach the newer or the one you tell me its best.

In the forum/ticket section I have seen this post:

but the old link its deprecated.

Can you provide me some info to dont loose all the data in the website?

thanks in advance!

/v

I am trying to resolve the issue with error 400 from admin-ajax.php, and I have also noticed that I cannot update the theme to the latest version.