Also, the search template isn't working properly. It isn't loading the correct header and a heading.

I have set the include refer to the specific category but don't work.

many thanks in advance

Enrico

The online store is up to date in terms of the theme. However, the dashboard displays a message stating that I am using outdated copies of some WooCommerce template files. The affected templates are listed: 

The list is very long, and to be honest, I'm not sure what to change. I also don't know how. Could you please take a look at it and give me some advice?

The shop is currently up and running, and I'd like to keep it that way.

Best regards

I just bought another BeTheme licence in order to create a shop with woocommerce. I see that woocommerce is already builded in but I have an error saying:

Your theme (Betheme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

1. Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
2. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.

and in red with  Version 10.1.0 is out of date. The core version is 10.8.0

Is it possible to only show relevant filter options that match the current category?

For example, one category may be for shoes and want to show a "brand" filter.

I'd like only brands that are assigned to products in "shoes" to appear here... not ones that don't make shoes that are in use for clothing.

Right now, an option to filter by brand is showing, but clicking on it shows no results. The option would be best excluded to avoid this poor UX.

Also... could we have the below options moved from the overall element into the individual filters? It would be good to have control of each one to show/hide:

Finally, where there's a "See more", can we have control over whether this shows on a per-filter level?

I am currently using your Clothing 3 template and setting up Google Tag Manager (GTM) for my store. I am running into a critical issue where e-commerce tracking is broken, and I suspect it is due to missing standard WooCommerce hooks in the template layout or something?

The Issues:

1. Ecommerce evens Do Not Fire: In GTM Preview mode, no e-commerce events trigger when a product page loads. The data layer completely lacks the standard object for product views.
2. add_to_cart is Inconsistent:
   • When I click the mini-cart widget in the upper right corner, the add_to_cart event fires correctly.
   • However, when I am directly on a product page and click the main "Add to Cart" button, the event does not fire at all.

What I Have Already Tried:

• I am currently testing the setup via Google Site Kit.
• To isolate the issue and avoid conflicts, I completely deactivated Google Site Kit and tried inserting my GTM Container ID and Tag Snippet directly into the SEO Page settings provided by your theme. Unfortunately, tracking still did not work through that method, so I empty them all and reactive the google sit kit.

Because the mini-cart widget works but the main product page doesn't, so I am quite confused, and I tried a lots of ecommerce tags such as purchase, begin_checkout, view_cart, add_payment_info and so on, did not work as well.

Greatly appreciate your help!

in the page https://liverasrl.it/shop/ the sidebar is proprley showed, instead on the english version https://liverasrl.it/en/shop/ it's missing. I can't find what setting i've missed

Thanks a lot for your support

Regards

1. Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
2. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.

I need help please

I'm using Beauty5 template and I don't know how to edit the empty cart page.

This is what I get now:

I'd like to delete the icon and the "new in store" section, I only need the "Il tuo carrello è vuoto" sentence.

How do I customize this page?

Regards

Unfortunately, the test site is local and I can't provide a link to it. But if necessary, I will add photos.

You can try to vist it on:

https://functional-concert.localsite.io

If prompted, enter the information below.

Username: authority

Password: guarded

It is shared from local computer and it will bi avalible only at work time - from 9 to 17 Bulgarian time, until this task is resolved. :) If seccesss, to see sidebar shrink browser windo a litle bit and dont scroll. Still not placed search form in scroll header part.

I have a template set up for the store's home page with a condition - Include > All archives

I also have a template for the product categories with a condition - Include > All categories

I have a search field that is set up to search only in products. I am looking for products that are certainly available and Live Search finds them, BUT:

In Live Search, after pressing the - Show All button - the store's home page loads, the template that I made and there are no search results. I dont whant results in mobile Sidbar, but on page.

The same thing happens when I turn off Live Search, enter a search keyword and press Enter.

How can I set up a separate page, some condition in the templates or something else, so that the results page appears? I didn't see Search or anything like that anywhere in the Exclude conditions.

Hello BeTheme Support,

for the past few days, I have been seeing an error in the WordPress backend and in BeTheme.

In the frontend, a message appears saying: “Please choose product options by visiting …” and the checkout process is affected. It seems to be related to a product/options issue, but I’m not sure what exactly is causing it.

Could you please help me understand what this error means and how I can fix it?

Thank you in advance.

Best regards,

Tina

I'm using BeTheme for a hotel website where the main products are hotel rooms. I've recently added a second product line (lifestyle products like pillows) and created two product categories:

1. Retreat (hotel rooms)
2. Living (lifestyle products like pillows)

Template Configuration:

I've configured 2 Templates for the Archive product type:

• Template 1: Design for "Retreat" product category (hotel rooms) and apply to All Archives
• Template 2: Design for "Living" product category (pillows) and apply to just the "Living" category

Current Behavior:

When configuring shop elements for Template 1 (rooms), I've discovered that:

• Shop Products > All Products (No Category): Filters Form works perfectly, BUT all products (including pillows) are displayed, which I don't want.
• Shop Products > All Products > Category = Retreat: Only hotel rooms display (correct), BUT the Filters Form stops working completely.

Expected Behavior:

I need the Filters Form to work when filtering by the "Retreat" category, so customers can shop and narrow down room choices without seeing lifestyle products.

Here's the screen recording: https://drive.google.com/file/d/10D2LyCTl_0QPPKtJlfJVS9QMF0W7j1LJ/view?usp=sharing

Question:

How can I enable category filtering while maintaining the Filters Form functionality? Is this a known limitation, or is there a configuration I'm missing?

Thank you for your help.

BeTheme Version: 28.4.1.1

WordPress Version: 6.9.4

PHP Version: 8.2.27

Environment: Local app on Mac Sonoma 14.6.1

I have tried to delete the template too and even by default the same issue is coming. Can you explain how to resolve it?

Please support.

Can you help me reduce the size of the header that says "download?"

You guys helped me before with other headers in the WooCommerce shop, cart, account, etc. Unfortunately, I do not remember how or waht.

The title looks out of proportion, too big. See attached screen shots.

Thanks

It allows and shows the PRODUCT SHORT DESCRIOTION but not the main description.

How do we fix this please.?

I set my shop as catalogue mode using YITH plugin because BeTheme catalogue mode setting doesn't show attributes in product page.

(1) Is it possible to create a product carousel with selected products only (not just related or best sellers)?

(2) Please see screenshot attached. Is it possible not showing price? As it's a catalogue, not a shop?

I thank you in advance.

Elisabetta

I am experiencing an issue with the product image gallery on the single product page using BeTheme.

When I set the thumbnails position to "Outside", the thumbnails do not appear below the main product image. However, if I switch the setting to "Overlay", the thumbnails display correctly.

It seems that the images are present (since they appear when opening the zoom/lightbox), but they are not visible in the "Outside" layout.

Please see the attached screenshots for reference.

Thank you in advance for your support.

Here an example: https://demo8.esoul.it/?s=mozzarella&mfn_livesearch&searchpage

I'm using the Search Template. I'd like to hide the subheader and content top padding, but even though I enable it in the page settings (see screenshot), it doesn't work.

Why?

Can You tell me how I can make Template for Main shop page?

I made one for Archives watching Your video for nested categories. Made one for single product pagem too. They are shown on screenshots.

Product categories template is assigned to - Shop Archives

Single product template is assigned to - Post type Product

But can not find option to asign template to Main shop page!? It looks diferent from Arcives!? See 03 and 04 attached imades.

Testing site is local, so screenshots are the only way to show You settings and frontend.

Thank You in advice!

on the website sinisk.com I often encounter the same error. Weddings are confused with baptisms and a 404 error comes out and weddings porfolio is 404 too. I can't look at it every day if it goes down. We need to find out what's wrong.

Thank you

on www.muster-schmidt.ch it shows 12 products per category although I wrote in the settings (woo Shop -> products list -> products per page: 50)

How can I adjust the settings so that the products are shown all on one page not two.

Many thanks, Tanja

how can i get those variable options?

On the admin dashboard it is showing "Your theme (Betheme Child) contains outdated copies of some WooCommerce template files."

we’re currently running into some issues with our WooCommerce shop and wanted to check if this might be related to the theme or if you’ve seen something like this before.

In the cart, every time we change anything, the product gets duplicated. For example, if we try to remove an item, it suddenly shows up twice instead of being removed. The same happens when we apply a coupon code, the product just appears twice. It really feels like a bug.

More importantly, we’re having trouble with coupon codes in general. Every time we enter a code, we get an error message, even though the code is valid. It just doesn’t get accepted in the cart.

Would be great if you could point us in the right direction or let us know what might be causing this.

We’ll send you the login details separately.

Thanks a lot!

On our WooCommerce shop/archive page, variable products are displaying a "Choose an option" dropdown selector directly in the product card loop. We would like to disable this dropdown entirely on the archive/category pages.

You can see the issue here:

https://mothowonen.nl/zevenaar-45-poolhoogte-45-47-mm/

The related products shown below that page (as suggestions) display the dropdown, which we want to remove. The price range (e.g. €67,80 – €339,00) should remain visible — we only want to hide the variation dropdown selector.

Could you advise how to disable the variation dropdown in the product loop/archive cards via BeTheme options or custom CSS?

Thank you in advance.

Does the theme support Apple Pay?

Can you please help?

https://goteborgsmarkarbete.se/kassan/

2026-03-13T13:33:42+00:00 Critical Cannot declare class WC_Product_Addons_Product_Export, because the name is already in use

Additional context

{ "error": { "type": 64, "file": "/chroot/home/aa6c3e1a/youngsdairy.com/html/wp-content/plugins/woocommerce-product-addons/includes/admin/export/class-wc-product-addons-product-export.php", "line": 20 }, "remote-logging": true, "backtrace": [ { "file": "/chroot/home/aa6c3e1a/youngsdairy.com/html/wp-content/plugins/woocommerce/includes/class-woocommerce.php", "line": 481, "function": "critical", "class": "WC_Logger", "type": "->" }, { "function": "log_errors", "class": "WooCommerce", "type": "->" } ] }

It seems when the builder launches it doesn't check if there is a version of that class running and it crashes out. Any help on resolving this?

Issue:

• Product pages correctly display converted prices (e.g., USD)
• However, the BeTheme side cart (mfnrefreshcart) and header cart total display values in the store’s base currency (CAD), even when another currency is selected
• The values are not just formatted incorrectly, they are actually calculated in the wrong currency

Investigation:

• In theme-woocommerce.php, I noticed the following block inside mfn_refreshsidecart() is commented out:

/*if ( is_plugin_active( 'woocommerce-payments/woocommerce-payments.php' ) ) {
    $mc = \WCPay\MultiCurrency\MultiCurrency::instance();
    $mc->init();
}*/

• It appears BeTheme attempted to support WooPayments Multi-Currency, but it is currently not functional
• The AJAX handlers (mfnrefreshcart, header fragments) do not initialize WooPayments currency context, so WooCommerce defaults to base currency when calculating totals

Result:

• Cart items, subtotals, and header totals are inconsistent with the selected currency
• This creates incorrect pricing display and a broken user experience

Question:

Is there an official or recommended way to make BeTheme’s AJAX cart and header cart fully compatible with WooPayments Multi-Currency?

https://woocommerce.com/document/woopayments/currencies/multi-currency-setup/

If not supported, is there a way to disable BeTheme’s cart fragments and rely on native WooCommerce fragments instead?

Thanks in advance, any guidance would be greatly appreciated.

https://muffingroup.com/betheme/website/carcosmetics/

Hello,

I am experiencing an issue with my website after migrating it from another domain.

The logo is displayed correctly in the menu on the main pages, but on the Shop page and single Product pages it does not appear correctly. It seems that, after the migration, those pages may still be using the old logo image path or some old data from the previous database/domain.

I already updated the header settings and changed the logo there, but the change is not being reflected on the Shop and Product pages.

Could you please check where this logo is being pulled from and help me update it correctly across the entire website, including the Shop and Product pages?

It is possible that:

- the old image URL is still saved somewhere in the database,

- the theme or WooCommerce templates are using an old logo setting,

- or there is some cache preventing the new logo from showing.

Please let me know what I should check or modify, or if you can assist directly.

Thank you in advance.

Kind regards,  

Razvan Cabalau