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Featured image not loading in portfolio and posts

HellieHellie
in Theme support
Hi
I'm trying to insert the featured image in Betheme portfolion and even though the option is there, when I click on it, I am redirected to the gallery but it will not load the images selected.  I've tried on an existing portfolio page as well, changing the featured image, but that doesn't work either.  Would it be possible to point me in the right direction to solve this issue?

Thank you in advance

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