Forms Not Sending Notifications
Hello,
I have designed two separate sites using BeTheme that are having issues with form notifications not being sent. We are using different form plug-ins for each (Gravity Forms and WP Forms) and neither is working. Is there something within the theme that could be blocking this?
URL 1: hygenall.com (WP Forms)
URL 2: mojosportsmouth.com (Gravity Forms)
Please let me know if you need credentials to explore the Admin side.
Thank you!
Karen
I have designed two separate sites using BeTheme that are having issues with form notifications not being sent. We are using different form plug-ins for each (Gravity Forms and WP Forms) and neither is working. Is there something within the theme that could be blocking this?
URL 1: hygenall.com (WP Forms)
URL 2: mojosportsmouth.com (Gravity Forms)
Please let me know if you need credentials to explore the Admin side.
Thank you!
Karen
Comments
We do not support WP Forms, but we do Gravity Forms. I just entered your website and send a random messeage thru the form, it all went good, look:
http://prntscr.com/f4fwha
http://prntscr.com/f4fya5
Maybe it is in the spam folder. Try changing to a normal wordpress theme and use the contact form then.
Yes, it always looks like it goes through fine, but nothing actually sends. We have checked all spam filters, etc. Mojo's specifically is using a Yahoo, a Gmail and a company-specific email address for notifications, so it's across all email providers.
I'm not sure what you're referring to when you say a "normal wordpress theme". Sorry...