Update Failures

s_kristoff · June 2017

I have been trying to update my theme to the newest version, right now I have version 17.8.5 installed.

Whenever I try to update it says "update package not available," except it tells me that there is Theme 17.8.7 existing.

Is there another way to update? Am I missing something?

Thanks.

s_kristoff · June 2017

Also, I have just noticed that some of the shortcodes don't work properly. For example, my site uses the contact boxes which have an 'email' button. The button technically works, but the little envelope picture that tells the user that it is an email button isn't visible.

Bryan · June 2017

Hello,
Please go to your server via FTP and remove the theme completly, then install a fresh copy of betheme ( better thru FTP than wordpress).
We advise to make a backup before.
thanks

Werner_Baar · June 2017

it doesn't work, the old version can be installed, the new version not!

I have exact the same message! Please help!

Bryan · June 2017

That is why I asked you to use only FTP to remove and install a new theme.
Maybe you have some server cache, if so please contact your hosting provider.
thanks

s_kristoff · June 2017

Hi,

I'm not in control of my hosting as it's a corporate site and we have people that deal with that end of it.. is there another way? I don't want to risk losing all the modifications to the template that I've made. What happens if the site is not updated?

Bryan · June 2017

Nothing happens to it. You can always make a backup. We cannot really help if you do not have access. Please ask your hosting provider for assistance then.

Werner_Baar · June 2017

Sorry this was an error from your site! Now with the new update it worked. So don't come with searching on others!

Update Failures

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