Cannot install licensed version of Visual Composer

opticonx · July 2017

I bought Visual Composer. When I go to Appearance > Install Plugins > Visual Composer > Install I get the following error:

When I go to Wordpress > Plugins > Add New and add the zip, I get the error:

The package could not be installed. No valid plugins were found. Plugin installation failed.

Let me know what I'm missing. Thanks

Bryan · July 2017

HI,

As the error clearly states, the plugin exists. So please first remove the plugin and then install it.

thanks

opticonx · July 2017

There is no option to remove it

Bryan · July 2017

You are showing me betheme>install plugins, go to plugins. http://prntscr.com/fwpqse

You may need to go to your FTP accou8nt and remove this manually.

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