Issue on Galaxy Note 5

cpgearhart · October 2017

Hello! My client is trying to update their site on her Note 5. We can log in and select a page, but we can't edit any of the item boxes. The pencil icon won't open when touched (clicked).

We are on WP 4.8.2 and BT 20.4.2 - I've tried to update to 20.7 but get an error every time, "An error occurred while updating Betheme: The package could not be installed. The package contains no files."

Any ideas???? Thank you. :^)

Bryan · October 2017

Hi,

this error "The package could not be installed. The package contains no files." means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one. If this is not possible then please send a request

thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact

Please attach your license key in the message.

thanks

cpgearhart · October 2017

Got'cha, yeah we just moved server so maybe that's the update issues...

BUT you didn't address the Galaxy Note 5 issue, that has been ongoing for months...

cpgearhart · October 2017

Just tried to deregister and it says:

Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page.

I probably registered it when it was in beta domain...

Key: 20f5c90

Bryan · October 2017

Hey,
Please send us a request

thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact

Please attach your license key in the message.
Sorry but the builder and wordpress dashboard is ready for PC mainly. Some issues with mobile devices in the CMS are possible. Maybe try to install another browser on the device.
thanks

cpgearhart · October 2017

Key sent

Ok thanks, I'll suggest she try a different browser on phone.

Issue on Galaxy Note 5

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