Theme Update Fails - Inconsistent File Permissions
Hello,
I am trying to update the BeTheme on my website through WordPress dashboard, but it fails.
The error it gives is: "Update Failed: The update cannot be installed because we will be unable
to copy some files. This is usually due to inconsistent file
permissions."
Could the BeTheme support team tell me what the issue could be?
Let me know.
Thanks.
I am trying to update the BeTheme on my website through WordPress dashboard, but it fails.
The error it gives is: "Update Failed: The update cannot be installed because we will be unable
to copy some files. This is usually due to inconsistent file
permissions."
Could the BeTheme support team tell me what the issue could be?
Let me know.
Thanks.
Comments
please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
Notice!
1. If you are chatting with support via email please do not post here.
2. Attach your license key and the wordpress admin login credentials.
Thanks