Woocommerce - Puchased files doesn't download completely, but direct links are ok

Zyperworld · February 2015

Hi Betheme-Community,

I've made a digital shop to sell some vj loops. Most of them are free but need to be purchase thru the woocommerce shop. I use Betheme and have everything up to date.

Puchased files doesn't download completely - but direct links are ok

Since i update to Woocommerce 2.3 the files that are purchased thru my shop doesn't download correctly and they stop before the end of the download. It says download complete, but the file is maybe 150Mo as the real zip file on the server makes 2Gb.

Strange thing is that if i use the direct link that i enter in my product page everything works normal.

I tried the Amazon S3 systeme with the plugin, same problem.

I have update everything, remove the complete theme and woocommerce, add the last versions of my ftp, I have no problem with my server and woocommerce status are all green.

All my clients have the same problem and i search since one week, make lots of improvements but still have this problem.

Maybe someone has a solution, If you want to try here is a link to one of my free product :

http://www.visionz.fr/product/fvz007-zyper-valentines-day/

thanks for your help,

Zyper

Albert · February 2015

Hi,

did you read this topic http://forum.muffingroup.com/betheme/discussion/3469/update-from-older-woocommerce-versions-to-2-3-3-or-newer-important ?

Zyperworld · February 2015

Thanks for answer.

Yes I did, I remove everything before i uploaded woocommerce 2.3.4 and be theme 2.6

will redo it maybe it will fix the problem

Albert · February 2015

BeTheme 2.6? So this is very old version. You should upload version 6.6 of BeTheme instead as this version is compatible with latest WooCommerce version.

Zyperworld · February 2015

Sorry yes I have be theme 6.6

So i've remove and upload direct to my ftp the woocommerce plugin and the betheme (latest version for both). And it didn't fix that problem.

Really strange

Albert · February 2015

Sorry but how can we help you if in your dashboard all woocommerce status are green? We wonder how we can help you but it is very hard to find what could be the issue if you have latest theme and woocommerce version and all status are green what means both are fully compatible.

Zyperworld · March 2015

Thanks @Muffingroup

I know you're not able to do something but was just asking if you maybe have a solution or if someone has the same issue.

I just tried to go back to the latest version before woocommerce 2.3 and it works so the problem really comes from the woocommerce plugin. Will see if i find a solution on their side.

Will post here if I find any solution, thanks for help and keep up the good job

Albert · March 2015

Ok. So let us know if you will find solution.

Zyperworld · May 2015

So I finally get the solution.

It's the "Force Download" who doesn't work with big files. Strange thing is that is work perfect before woocommerce 2.3.

Albert · May 2015

Probably WooCommerce change something and that's why it does not work.

Woocommerce - Puchased files doesn't download completely, but direct links are ok

Puchased files doesn't download completely - but direct links are ok

Comments