Can add new elements with Visual Composer

Comments

• Bryan

  April 2018

  Hi,
  
  Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
  
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  Thanks
  

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• dangregorio

  April 2018

  Hello, 

  
  

  I've already sent you the required information.
• dangregorio

  April 2018

  Hello, 

  
  

  We have a discovered that the problem with Visual Composer is related with  

  
  

  Uncaught TypeError: Cannot read property 'vc_row' of undefined

      at n.createElement (backend.min.js?ver=5.4.7:3)

      at HTMLDivElement.dispatch (...)

      at HTMLDivElement.r.handle (...)

  createElement @ backend.min.js?ver=5.4.7:3

  dispatch @ load-scripts.php?...

  r.handle @ load-scripts.php?...

  
  

  We already deactivated all plugins but the problem persists. 

  
  

  The strange thing is that we have a identical website running on another server and works perfectly.

  
  

  Can you please help?
• Bryan

  April 2018

  Are you sure you attached a link to this disscussion because we never got the link.
  Please check your email.
  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next