Plugin Update Problems

Neptunecs · October 2018

Hi Community, Hi Support-Team,

I need to update my Slider Revolution Plugin because it is not showing up anymore.

And it says "Update required".

However if I want to update the Plugin it says:

"The package couldn't be installed. The package is empty.

Plugin-Update failed."

(These are just my own words because my Version is in German,.)

The Status of the Slider Revolution Plugin in the BeTheme "Install Plugin" Section is:

"Installed but not activated"

Until now I could not find any solution.

Can you guys help me?

Greetings from Germany!

Pablo · October 2018

Hey,
this message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

thanks

Neptunecs · October 2018

Ahh, yes this could be.

We changed our Domain some days ago.
So I need to deregister it from the old Domain and register it on the new one?

Pablo · October 2018

Yes, because you can use one license per end product, so you can use any pre-built
website you desire or mix them but you cannot use the theme license on
two domains.
The only exceptions are for subdomains or subfolders. You can register
unlimited subdomains with one license key, as long as the main domain is
registered under the same key.
This also applies to subfolder on localhost installations.

Thanks

Neptunecs · October 2018

Yes this fixed the Problem.

I did change my Domain, so I have to change the registration manually.

Thanks a lot!

Plugin Update Problems

Comments