Export and Templates not working anymore

LukasLengauer · December 2018

Hello,

suddenly we can't use the export feature anymore. When we press export it just says: "Muffin Builder data processing..." but nothing happens.

Also, when we want to use a template for a new post, it doesn't load the template.

We didn't change anything since the last time it worked.

Why is this happening and how can we get it to work again?

Pablo · December 2018

Hi,

Please disable all of the plugins, clear the cache of your browser and check if the issue still exists.

Thanks

jo_pro · December 2018

I have the same problem. Not with the template (not tried yet), but with the export. Muffin Builder data processing....then nothing happens.

Changed to the classic editor does not help. Tried with different browsers on different machines.

Export works on pages, but not in articles!

Pablo · December 2018

jo_pro,

If your article is created with Muffin Builder, then import/export should work, but it won't copy the text created in WordPress editor.

If your content of the article is created in WP Editor, then you have to use the "duplicate posts" plugin
https://wordpress.org/plugins/duplicate-post/
thanks

Pablo · December 2018

LukasLengauer

You sent us a link to your website, but that's not enough.

Please go to your FTP, create a php file with phpinfo() function inside
and send us a link to that file, your license key, your admin wordpress login credentials and link to your website privately thru the contact form which is
on the right side at http://themeforest.net/user/muffingroup#contact so
we can have a look on your server settings. Remember to also send your
license key and Wordpress admin login credentials. The problem is
probably related to limits but to be sure which one is the reason, we
need that link. For more details about file creation, please visit
https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. Attach your license key and the WordPress admin login credentials.
2. Send a link to this discussion, so the email support knows where to look.

Thanks

jo_pro · December 2018

Hello Pablo,

the article is made with the Muffin Builder (with a short text in the wordpress editor).

It is clear for me, that only the Muffin Builder components are exportet (if it would work). I need the function to export the Muffin Builder components to the english version of the same article. When I use the export button, nothing happens, only the words "Muffin Builder data processing..." are visible.

I have done this many times before in this way. Is there a chance to go to an older version of the theme, until you fixed the problem (it seems that I am not the only one).

Regards

Joachinm

Pablo · December 2018

jo_pro

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Bryan · January 2019

jo_pro

This issue os on our side. We are currently fixing it and an update will be available today. Including a fix to this issue.

thanks

LukasLengauer · January 2019

Hello Bryan,

will the update also fix our issues?

jo_pro · January 2019

Hello Lukas,

sorry that I used "your" thread, but we have the same issue as you.

Theme-update is already available, tested just at the moment, and now export works. Great!

Regards

Joachim

Pablo · January 2019

@LukasLengauer
Does the issue after update still exist?
Thanks

LukasLengauer · January 2019

Hello Pablo,

everything is working fine now. I like that if you load a template now, the page isn't refreshing anymore, nice work!

No problem @jo_pro

Greets

Dknowlton1 · January 2019

Hello,

Sorry to jump in on your thread but exporting the Muffin Buider is not working for portfolio items for me.

I can export pages, but not portfolio items.

I have cleared my cache and turned off all plugins but still have the issue, please help?

Portfolio item example on our website: https://kpsdigitalmarketing.co.uk/our-work/illuminate-skin-clinics/

Pablo · January 2019

Dknowlton1

I can see that you use the 21.0.1 version of BeTheme.

Please update it to the newest version of theme. (21.0.2)

Thanks

Export and Templates not working anymore

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