Betheme prompts being cut off

julianeumer · June 2019

See screenshot: https://prnt.sc/o3v8d2

When I try to edit a betheme wrap, item, etc. the sides are cut off and I cannot see the full edit screen. Please help!

julianeumer · June 2019

More information, the betheme widgets work correctly on Profile pages, but they are broken on posts and pages.

Pablo · June 2019

Hi,

Please disable all of the plugins, clear the cache of the browser and check if the issue still exists.

Thanks

julianeumer · June 2019

Unfortunately, that did not solve the issue.

Bryan · June 2019

Hey,

just update the theme, it was fixed a couple of version ago.

cheers

julianeumer · June 2019

It looks like I have version 12 and I noticed the current version is 21. How do I update this without losing my website data and setup?

Bryan · June 2019

Hi,
Here is an instruction on how to update the theme:
http://themes.muffingroup.com/betheme/documentation/#general
Theme updates will not delete your content unless you have changed the files directly in which case we suggest using a child theme.
We also recommend creating a backup file.
Please remove the theme completely from your theme folder and install a fresh copy. Do not overwrite files.
thanks

julianeumer · June 2019

I have updated my theme. It is now running on Version: 21.2.5 and I am still getting the "Updating failed" error message

Pablo · June 2019

Which error message? That your package contains no file?

this message could mean that your license key is used on more than one
domain. Please use the license manager to handle your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered
on a single domain, then please disable all of the plugins and
deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key
is still claimed - deregister it, if it’s not, register it again on your
domain (through the BeTheme > Dashboard) and try to update your
theme/plugins couple of times (usually it pass after 2-3 attempts) -
remember, all of the plugins have to be disabled.

thanks

Betheme prompts being cut off

Comments