Need to deregister, don't know previous themeforest username

kimology · July 2019

Hello,

A site using BeTheme is moving to a new server. I have the license (purchased less than 6 months ago), but I don't have access to the original themeforest username in order to use the BeTheme License tool. How should I proceed to update the theme to the latest minor version?

Thanks for your help!

Pablo · July 2019

Hi,

Sorry, but we can do nothing about it here.

You would have to find your e-mail inbox for this login or ask envato support for help.

Without the username, you are not allowed to deregister the license key.

Thanks

Need to deregister, don't know previous themeforest username

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