problem with access code

Boa noite, o motivo do meu contato é porque tive que restaurar meu site e quando tento substituí-lo, me passa a seguinte mensagem: "Erro cURL 28: connect () expirou!" . Estou tentando acessar a página api.muffingroup.com/licenses/, mas quando eu insiro meu código e meu login a seguinte mensagem aparece: {"error": "Nenhuma licença registrada para este código de compra e nome de usuário"}. Como posso resolver este problema?

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