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cannot update to from Betheme 21.2.3 to 21.3

tanjacobsohntanjacobsohn
in Updates & Changelog
Hi there 
on the url gesundheitfuerdich.ch I cannot do the update to be theme 21.3. it receive the following error: https://prnt.sc/okd7cq
Can you maybe help me? on other pages I could install it without issues....seems just not to work in this case.
Thanks, Tanja

Comments

  • PabloPablo
    Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

    After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.


    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • tanjacobsohntanjacobsohn
    ah now i see, I forgot to take out the lisence key on the dummy page I used for building this page. great, I will take it out there right now, thanks, 
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