White screen after update to 21.3.3.

spirallibiz · August 2019

Updated all software today and finished with betheme. The site no longer renders the front end. The html stops generating shortly after the head tag with

I disabled all plugins - no change. Switched to 2019, site comes up right away. Please advise.

Pablo · August 2019

Hi,
Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co

thanks

spirallibiz · August 2019

Hi,

Site is http://www.hillbillys.ie/ - you can see nothing but whitescreen and view source. Can this post be hidden or deleted afterwards? I don't want the client finding it.

Pablo · August 2019

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

spirallibiz · August 2019

Done - thanks.

Bryan · August 2019

Hello,

this is most likely your hosting:

https://prnt.sc/owlx1g

Please contact your hosting provider and get all the red marked issues fixed, this is very important.

Also, please disable all of your plugins and keep them disabled until the issue it fixed, especially cache or optimization plugins.

If the theme files are corrupted, just run a theme update after the hosting values have been fixed.

thanks

spirallibiz · August 2019

Hi,

I've tried various flavours of php 7 (currently at 7.3), as well as updating timeout and max_input_vars. I've also updated the theme and theme plugins once more as a minor release came out in the last few days. Symptoms are exactly the same as before.

Pablo · August 2019

The problem is related to your modifications of the theme, because after switching to the parent theme everything is working fine.

Also, you can turn on the wp_debug mode and check what errors you got.

Check this article:

https://wordpress.org/support/article/debugging-in-wordpress/

Thanks

spirallibiz · August 2019

Actually - that makes sense. Thanks for the guidance.

White screen after update to 21.3.3.

Comments