Problem with update

Comments

• Pablo

  February 2020

  Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
  
  If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
  
  After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

  
  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• rmcolpani

  February 2020

  Impossible. I use the key in just one domain for sure.
• Pablo

  February 2020

  Please do what I mentioned in my previous post.

  If you use the license key just in one domain, then updating the license key will surely resolve that issue.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• rmcolpani

  February 2020

  Ok, I will do the indicated procedure
• rmcolpani

  February 2020

  Pablo, when accessing the page to check my license and enter the data, returns the following message: {"error": "No registered licenses for this purchase code and username"}.

  
  

  The license used both the code with asterisks (as it appears in wordpress) and also the complete key, without asterisks, as I received by email. The username is the one I use here on the forum.
• rmcolpani

  February 2020

  Pablo, problem solved. I removed the registration and registered again and, after a few attempts, the update was successful.

  
  

  Thank you for your help.